Q: How can I create an account?
A: At the top right corner of the homepage, click the new account icon and submit your account request form. Please upload a copy of your Tax EIN certificate. You will receive an account activation email within 24-48 hours, once the request has been approved.


Q: Is online ordering the only option?
A: If online ordering isn't for you, please call our office and talk to one of our sales specialist. 626-940-5677 Hour: 9AM-6PM


Q: Can you price match?
A: Price matching is available thruough phone orders, online price matching is currently unavailable.


Q: I Received the wrong product, how do I return?
A: Please e-mail us at info@lavaporwholesale.com
SubjectL Shop name #order
Briefly explain which item is inccorect, we will e-mail you back with our return address.


Q: Can I access my purchase history/invoice from the website?
A: Only online order history can be viewed through the website, all orders prior to that will not reflect through your online account. Your sales representative can send you any previous invoices upon request.


Q: Can I apply my existing credit through the website?
A: Unfortunately all existing credits on our system must be redeemed through a sale rep manually.



Q: What payment method do you accept?
A: We accept VISA, MasterCard, Discover for credit card payments.


Q: Do you accept PayPal?
A: Unfortunately, we currently do not accept PayPal.


Q: Do you accept Behalf?
A: Yes, you may select Behalf as a payment option and sent to lavaporwholesale@gmail.com.


Q: Do you accept Chase QuickPay?
A: Yes, you may select Behalf as a payment option and sent to lavaporwholesale@gmail.com.


Q: Do you accept wire transfer/bank deposit?
A: Yes, we accept wire transfer to Chase, Bank of America, and Wells Fargo. Please call (626)-940-5677 or e-mail info@lavaporwholesale.com for more information.


Q: Do you accept check?
A: Unfortunately, we currently do not accept written checks.



Q: What is your return policy?
A: Please click here to visit Shipping and Returns page


Q: Will I receive a notification for unfulfuilled products?
A: If we are unable to fulfill your product we will notify you via e-mail with your respected credit.



Q: Where is my tracking number?
A: Your tracking number will be e-mailed and/or texted to you once your order has been shipped


Q: Do you offer free shipping?
A: we offer free shipping on orders over $500.00 within the continental U.S.


Q: is UPS the only shipping method?
A: UPS is the only shipping method offered online, you may write in the notes section you preferred shipping method but extra rates may apply


Q: Can i Upgrade to USPS Priority?
A: Yes, you may write in the notes section your request for USPS but extra rates may apply.


Q: How long does it take for an order to be shipped?
A: Orders will be shipped out within 24 hours



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